Frequently Asked Questions
Yes. The product you receive will match the images displayed on our website as closely as possible. We work with reliable suppliers and carefully verify product details to ensure accuracy in appearance, color, and design.
However, please note that slight variations may occur due to lighting conditions, screen settings, or minor production differences. These variations are normal and do not affect the quality or functionality of the product.
If you have any questions, our support team is always here to help.
After your order is completed, your sales receipt will be sent to the email address you used at checkout. Please check your inbox (and your spam/junk folder if necessary).
You can also log in to your account on our website and go to the “Orders” or “Order History” section to view your receipt. All order details and receipts are available for download.
If you cannot find your receipt, please feel free to contact our support team at support@newlumihaven.com, and we will resend it to you.
If you wish to return an item, please first contact our customer service team at support@newlumihaven.com and provide your order number along with the reason for the return.
Once your return request is approved, we will provide you with return instructions and the correct return address. Please ensure that the item is unused, in its original condition, and with intact packaging.
After we receive and inspect the returned item, we will process your refund in accordance with our refund policy.
If you need any assistance during the process, our support team is always here to help.
We regularly review our inventory and make every effort to restock popular items whenever possible. However, restocking depends on supplier availability and market demand.
If a product is marked as “out of stock,” it may be restocked in the future, but we cannot guarantee a specific date. We recommend checking the product page regularly or contacting our customer support team at support@newlumihaven.com for the latest updates.
If the item is no longer being restocked, we may also offer similar alternatives on our website.
We currently ship to most supported countries/regions, including both residential and business addresses. At checkout, you can enter your full shipping address to confirm whether your location is within our delivery range.
Please make sure your address information is accurate and complete (including street, city, state/province, and postal code) to avoid delivery delays.
If you are unsure whether we can ship to your location, please feel free to contact our support team at support@newlumihaven.com for assistance.